A practical guide, by role
One platform chapter, one chapter of shared habits, then eight roles. Each role explains what to delegate, when in the day to do it, and where a person still decides; the section after it reads the same work on screen.
It is written for the person doing the work rather than the person buying the tool. No architecture diagrams to approve, no maturity model to score yourself against — just the part of your queue an agent can hold, and the part that stays yours.
Every role chapter ends with a real product screen and three notes on how to read it, so the habit survives contact with the console.
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