Question 1

What access do you need?

Accepted Answer

Read-only access to your observability and cloud — logs, metrics, traces, and alerts, plus optional read access to the relevant repositories. Everything is scoped to the sources you approve, and you can revoke it at any time.

Question 2

Is it safe against production?

Accepted Answer

Yes. The investigation is non-destructive — nothing is executed in production. Agents only read and correlate the signals you connect to reconstruct what happened; they never run a command against your systems.

Question 3

What does it cost?

Accepted Answer

It is free — one incident, no obligation. For enterprise engagements a nominal fee may apply to grant access, and it is fully credited if you continue to the Deep Response Engine program.

Question 4

What happens after?

Accepted Answer

You get the root cause, a reversible fix plan, and exactly one priced recommendation based on what we found. There is no obligation — the RCA is yours to keep either way.

Question 5

How fast is it, really?

Accepted Answer

The investigation runs in minutes once you connect. Readout calls with an engineer are capped each week — if the week is full, you get the next open slot.

We root-cause one real incident for free.