About the Position

CloudThinker is an AgenticOps platform where AI agents operate cloud infrastructure alongside human teams. As Account Manager you own the relationship after the first signature: onboarding, adoption, renewal, and growth. You know what each account runs on CloudThinker, which teams actually use it, and where the next workload is coming from. You are measured on retention and net revenue growth across your book, and a quiet account counts as a problem rather than a win.

What You'll Do

• Own a book of accounts end to end: onboarding, adoption, renewal, and expansion
• Run a regular business review with each account covering usage, outcomes delivered, and what is next on their roadmap
• Spot expansion early (new teams, new workloads, new modules) and build the case with the customer
• Own renewals: forecast them early, de-risk them long before the date, and negotiate the terms
• Be the customer route into CloudThinker, coordinating support, solution architects, and product on their behalf
• Watch adoption signals and act on them before they become churn
• Bring customer evidence back into the company: references, case studies, and the feature requests worth building
• Keep CRM data clean enough that the forecast can be trusted without asking you

Requirements

• 3+ years in account management, customer success, or post-sales for a B2B technology product
• Track record owning renewal and expansion numbers, not just relationship health
• Comfortable with cloud and DevOps vocabulary: you can follow a conversation about AWS cost, incidents, and CI/CD without translating it first
• Commercial instinct: you can read where an account is heading and say so early, including when it is bad news
• Fluent Vietnamese and business-level English
• Organized by default, because you run many accounts at once and nothing can fall through
• You use AI agents in your own workflow, for account research, review prep, and follow-ups
• Nice to have: experience with infrastructure, observability, security, or FinOps products

What We Offer

• Work directly with the engineering and product teams building what you sell
• Direct line to the founding team and real ownership of your accounts
• High ownership, real impact, and minimal bureaucracy
• Competitive compensation with upside tied to retention and growth
• Hybrid working model with flexibility to work from home
• Long-term growth opportunities as the team scales

What Success Looks Like